Our Commitment to Your Satisfaction
At Funpeny Shop, we’re dedicated to helping you create magical holiday moments. While we strive to ensure you love every Christmas decoration, Halloween item, and seasonal treasure from our collections, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as festive and customer-friendly as our products!
Return & Exchange Timeframe
We happily accept returns and exchanges within 15 days of your receipt of items. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Receive Instructions: We’ll respond within 24-48 hours with return authorization and shipping instructions.
- Package Your Items: Securely pack the items in their original packaging, including all tags and accessories.
- Ship to Us: Send the package to our fulfillment center at:
1451 Clay Street, Indianapolis, US 46219 - Confirmation: Once we receive and inspect your return, we’ll notify you about the approval status of your refund or exchange.
Return/Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Funpeny Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Product Name 1]
– [Product Name 2]
Reason for Return/Exchange: [Please briefly explain]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information:
Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance!
Sincerely,
[Your Name]
Refund Processing
Once your return is approved:
- Timing: Refunds are processed within 5-7 business days after we receive your returned items.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal account).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Non-Returnable Items
To ensure the health and safety of all our customers, certain items cannot be returned:
- Opened or Used Seasonal Lighting (Christmas Incandescent Lights, Christmas LED Lights, Halloween Lights, Neon Lights)
- Personalized or Customized Products
- Items Damaged Due to Customer Misuse
- Final Sale Items (clearly marked during seasonal clearance events)
Christmas gifts and kids toys must be returned in original, unopened packaging with all safety seals intact.
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no additional cost to you, including prepaid return shipping if needed.
International Returns
As we serve customers worldwide (excluding some remote areas and parts of Asia), international returns follow the same policy. Customers are responsible for return shipping costs and any applicable customs fees.
Questions?
Our friendly customer service team is here to help make your Funpeny Shop experience magical! Contact us at:
Email: [email protected]
Address: 1451 Clay Street, Indianapolis, US 46219
Response Time: Within 24-48 hours during business days
Festive Reminder: We’re honored to be part of your holiday celebrations! Our return policy reflects our commitment to your satisfaction while ensuring we can continue providing the magical Christmas decorations, Halloween items, and seasonal treasures you love.